Privacy Policy
Vakeel Desk is run by Thulasi Prasad, New Delhi, Delhi ("we", "us"). This policy explains what personal data we collect when you request a callback, why we collect it, and the rights you have under the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. What we collect
Only what you type into the callback form:
| Data | Why we need it |
|---|---|
| Full name | So the advocate knows whom they are calling |
| Mobile number | To call you back |
| City and type of problem | To match you with an advocate who practises in your court and area of law |
| Brief details you write | So the advocate understands the matter before calling |
| Language choice (English / Telugu) and time of request | To contact you in your language and handle requests in order |
We do not ask for Aadhaar, PAN, bank details or documents through this website. Please do not write such details in the form. We do not use advertising trackers or analytics cookies. Your language choice is saved only in your own browser.
2. Your consent
We process your data only after you tick the consent box on the form. You can withdraw consent at any time by writing to the email below. After withdrawal we stop contacting you and delete your request, unless the law requires us to keep it. Withdrawal does not affect anything done before it.
3. Who sees your data
- Our team and the advocate matched to you. Only people we have given a desk login can read requests.
- Google Firebase, which stores the data for us on servers in Mumbai (asia-south1) under Google's data-processing terms.
- Google Gemini, only for messages you type into the AI assistant (see section 9).
We do not sell your data or share it for marketing. We disclose it to authorities only when the law requires.
Anything you discuss with the advocate after the call is between you and the advocate, and is protected by advocate-client privilege under the Bharatiya Sakshya Adhiniyam, 2023.
4. How long we keep it
We keep a request for up to 12 months after it is marked closed, then delete it. If you ask us to delete it earlier, we do so unless the law requires us to keep it.
5. Security
Data is sent over an encrypted (HTTPS) connection. Database rules allow the public only to submit a request, never to read one. Desk access needs an individual login. If a personal data breach happens, we will inform affected people and the Data Protection Board of India as the DPDP Act requires.
6. Your rights
- Access: ask what data we hold about you and who we shared it with.
- Correction and erasure: ask us to correct, complete, update or delete your data.
- Grievance redressal: complain to us and get a response.
- Nomination: nominate a person to exercise these rights if you die or become unable to.
To use any right, email us from any address and include the mobile number you gave in the form, so we can find your request.
7. Children
This service is for people aged 18 and above. If a request is about a child, a parent or lawful guardian should submit it.
8. Grievance contact
Thulasi Prasad, Grievance contact, Vakeel Desk
Email: thulasiprassad@gmail.com
Phone: 96697 56789
New Delhi, Delhi, India
We aim to reply within 7 days. If you are not satisfied with our response, you can complain to the Data Protection Board of India.
9. AI legal assistant
Vakeel AI, the chat assistant on this site, uses Google's Gemini model through Firebase AI Logic. What you type in the chat is sent to Google to produce the answer and may be handled under Google's terms for that service, including to improve its products. Please do not type Aadhaar, bank, card or other sensitive numbers in the chat.
The chat itself is not saved by us. Only if you choose "Get a call from an advocate" and tick the consent box do we save your name, phone number, location, your messages and an AI-written case summary as a callback request, which our team and the matched advocate can read. AI answers are general information and can be wrong; they are not legal advice.
10. Changes
If we change this policy, we will update the date at the top of this page.
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